To prevent any loss of funds or other issues with your stablecoin transactions, we recommend doing the following:

• Select the right network: It is important to select the right network when funding or withdrawing to prevent loss of funds.

• Select the right coin: Select the right coin when funding your balance or withdrawing to an external wallet to prevent loss of funds. 

• Enter the correct wallet address: 

  • Always make sure to enter the correct wallet address to prevent loss of funds. Even a slight difference in the wallet address will lead to your account not being credited. 

  • We recommend copying and pasting the wallet address, instead of typing it out or scanning the QR Code. 

  • Double-check your wallet address before completing any transaction as transactions done to an incorrect wallet address cannot be recovered.

• Never share your password and PIN with anyone. 

• In cases of transaction delays or pending transactions, send us a message with your transaction hash or check the blockchain to confirm the status of your transaction. 

• All transactions, except peer-to-peer transfers between Flutterwave stablecoin balances, have fees. Always take note of the fees and add them to the transaction amount before proceeding with a transaction.