Receiving Mobile Money Payments On Flutterwave

Mobile Money provides merchants with a fast, simple, and secure way to collect payments from customers using their mobile phones. It offers a seamless and affordable solution for receiving payments, transferring funds, and performing other transactions, ensuring convenience for businesses and their customers. 

How To Enable Mobile Money Payments On Your Dashboard

To receive mobile money payments from your customers on Flutterwave, you need to enable the mobile money payment method on your dashboard. You can enable this method by following these steps:

1. Login to your dashboard and navigate to Settings

2. Go to Business Preferences

3. Click on Payment Methods and click “Enable”.

   

Availability

Mobile Money as a payment method is available only when your currency is set to the following countries:

• XOF - Burkina Faso

• XOF - Côte d'Ivoire

• XOF - Senegal

• XAF - Cameroon (Central African Republic, Congo, Equatorial Guinea, Gabon)

• GHS - Ghana

• KES - Kenya

• RWF - Rwanda

• TZS - Tanzania

• UGX - Uganda

• ZMW - Zambia

Steps to Complete a Mobile Money Payment

1. When you want to make a Mobile Money payment, click on the 'Mobile Money' option in the payment modal.

   

2. Select your network provider, input your phone number, and follow the prompts to complete the transaction.

   

Network Operators by Country

Flutterwave supports payments via the following network operators in each country:

• Burkina Faso: Orange Money, Mobicash

• Cameroon (Central African Republic, Congo, Equatorial Guinea, Gabon): MTN, Orange

• Ghana: MTN, Vodafone, Airtel

• Côte d'Ivoire: MTN, Orange, Moov, Wave

• Kenya: Mpesa, Airtel

• Rwanda: Airtel, MTN

• Senegal: Orange, Free Money, E-Money, Wave

• Tanzania: Airtel, Tigo, Halopesa, Vodafone

• Uganda: Airtel, MTN

• Zambia: Airtel, MTN, Zamtel

When will I receive my settlements?

Local settlements are processed within 24 hours. Visit this page for more information on our settlement schedule. 

What do I do if my transaction fails?

There are several reasons why your transaction may fail, some of which are captured in this article. Please send us a message with the debit proof if you were debited for a failed transaction and we’ll be happy to assist. 

How long do refunds take?

Mobile money refunds are processed within 1 - 7 days. Please chat with us if you do not receive your refund within this timeline.