What is Fawry Pay?

Fawry Pay is a versatile payment solution that empowers businesses to collect cash payments effortlessly from their customers.

Now integrated with Flutterwave For Business, Fawry Pay allows merchants to conveniently accept cash payments in Egyptian Pounds (EGP). This solution leverages Fawry’s extensive network of agents, ensuring a seamless and reliable cash collection experience for both businesses and their customers.

Fawry Pay Collections Process

Fawry Pay allows merchants to accept cash payments from customers in Egypt through this seamless process:

1. The customer selects "Pay with Fawry" at checkout.

2. A payment reference code is generated and sent to the customer via sms, which is valid for 30 days.

3. The customer visits any Fawry outlet to make the payment using the reference code.

4. Once the payment is completed, Fawry sends a confirmation to Flutterwave.

5. Flutterwave processes the payment to the merchant's Flutterwave for Business account.

What country is eligible for Fawry Cash Collections?

Fawry Cash Collection is available for merchants approved for collections in Egypt.

How do I request approval for the Fawry Pay payment method?

Flutterwave merchants can receive payments in Egypt using the Fawry Pay payment method.

To use Fawry Pay Cash Pick-Up, you need to:

• Be a Flutterwave for Business merchant approved to transact in Egypt.

• Ensure that your account is live and verified.

For merchants in Egypt:

You can request approval and activate this feature directly from your Flutterwave dashboard:

1. Log in to your Flutterwave dashboard.

2. Go to Settings.

3. Click on Business Preference.

4. Navigate to Payment Methods.

5. Locate Fawry Pay and click on the "Request Approval" button.

Your request will be reviewed internally, and if your account meets the above requirements, the payment method will be enabled for you. Once approved, you can start accepting payments seamlessly.

For merchants outside Egypt:

The dashboard approval process is currently only available to merchants in Egypt. If you're based outside Egypt and would like to enable Fawry Pay, kindly reach out to our support team at hi@flutterwavego.com for assistance.

What are the processing fees for Fawry transactions?

Here’s a breakdown of the transaction fee for Fawry Pay:

• The processing fee is 2.3% of the transaction amount, plus an

  additional flat fee of 1.5 EGP.

• A 14% VAT fee is applied to the total of the processing fee (percentage fee + flat fee).

Example Calculation: For a transaction amount of 1,000 EGP:

• Percentage Fee: 2.3% of 1,000 EGP = 23 EGP

• Additional flat fee = 1.5 EGP

  • Add 1.5 EGP = 23 + 1.5 = 24.5 EGP

• 14% VAT fee is charged from the Outlet, (14% of 24.5) = 3.43 EGP

• Total processing fee =

  24.5 EGP + 3.43 EGP + = 27.93 EGP

What are the Transaction Limits for Fawry Payments?

Here is a breakdown of the transaction limits for collections:

Collections (Receiving Payments):

• Minimum amount: 10 EGP

• Maximum amount: 100,000 EGP

Flutterwave Settlement Timeline?

Settlements for Fawry Pay transactions are processed within 5 days (T+5) to your preferred settlement destination. It is Important to Note that Settlements will only be initiated after the customer has completed the payment using the code at the Fawry Agent's location. Once Fawry confirms the payment, Flutterwave will process and settle the funds accordingly.

How are refunds processed for Fawry Transactions?

Kindly note that Flutterwave does not support refunds for Fawry transactions. If a refund is necessary, we recommend processing a direct transfer to the customer.