The most common reasons for verification failures include.

• The ID is laminated, peeled, broken, or expired.

• The ID is printed or photocopied or is not the original ID.

• The name on the bank account does not match the business’s name (for registered businesses/NGOs) or merchant (for unregistered businesses).

• A corporate bank account is provided for an unregistered business account (or vice versa).

• The name on your BVN (Bank Verification Number) does not match the name on your valid ID (for Nigerian businesses).

• A selfie taken in a poorly lit environment or provided with an unclear or blurry image can also cause verification to fail.

If you continue to have issues, please chat with us.