Refund timelines usually depend on the payment channel. For card refunds, it takes between 3-15 business days. For account refunds, it takes between 24-48 business hours.

If you are unable to fulfill an order after a customer has paid for a product or service on your Flutterwave business, you can make refunds directly from your dashboard.

1. Click the 'Transactions' tab’ on the left side of your dashboard homepage.

2. Then, click ‘Refunds’ just before the “Chargebacks” tab. On this page, click the “Log a refund” button to initiate a refund.

   

3. Choose the type of refund you’re trying to make, whether it’s a single refund to one customer or a bulk refund.

   

4. Enter details of the transaction you’re trying to refund and click “Process refund”.

   

Developer note: You can also make refunds using the Flutterwave API