What is Capitec Pay?

Capitec Pay is a new payment method available to businesses processing payments with Flutterwave in South Africa, enabling them to receive payments from their customers easily. 

This feature is currently limited to South African merchants and supports transactions in ZAR only.

To enable this payment method and start accepting payments, simply log in to your dashboard and follow these steps: 

• Go to Settings

• Click on ‘Business Preference’ 

• Navigate to Payment Methods

• Navigate to Banks, click on “Select options”

• Click on the “Request access” button, once your request is approved by our internal teams you can start collecting payments through Capitec from your customers 

  

How can I make payments via Capitec pay?

To carry out Capitec transactions, ensure you have the Capitec app installed on your mobile device and proceed with the following steps:

1. Select Capitec pay from the list of payment methods on the Flutterwave Checkout page.

   

2. Enter the account number or mobile number linked to your Capitec account to make the payment.

   

3. Proceed to your Capitec app to complete your payment. Select Transact then Capitec Pay to approve the payment.

   

4. Once this is done, you will be redirected to the Flutterwave checkout page where your transaction status will be confirmed immediately.

   

How soon can I expect to be settled for payments made through Capitec Pay?

Settlements typically occur on the day following the transaction date (T+1).

What is the transaction fee for Capitec Pay transactions?

We charge  2.5% per transaction for Capitec Pay transactions, with no cap. 

How are refunds processed for Capitec Transactions?

Kindly engage your financial institution to log a formal complaint.

What should I do if my transaction is unsuccessful?

If your transaction was unsuccessful, we recommend checking that you have sufficient funds, reviewing your account limits, and confirming there are no restrictions on your Capitec account. If the issue persists, please reach out to Capitec for further assistance.

What are the minimum and maximum transaction limits for Capitec transactions?

The current transaction limits are R10 (minimum) and R100,000 (maximum).