Refunds can be processed for a variety of reasons, which include customer dissatisfaction, product/service issues, or simply an inability to fulfil the customer’s orders. You can initiate refunds easily for transactions received via Flutterwave. To initiate a refund from your Flutterwave dashboard:

1. Login to your dashboard and navigate to 'Transactions' on your Flutterwave dashboard menu.

2. Click on ‘Refunds.’ On this page, click the ‘Log a refund’ button to initiate a refund.

3. Select the type of refund you’re trying to make, whether it’s a single refund to one customer or a bulk refund.

4. Enter details of the transaction you’re trying to refund and click ‘Process refund.’

Can I initiate a partial refund? 

Yes, you can initiate a partial refund for a transaction. To do that: 

• Enter the transaction information

• Click on ‘Make a partial refund’

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• You will be required to sign an indemnity agreement. Click Proceed to continue

• Enter the amount you wish to refund and click ‘Process refund.’

Refund Timeline

Refund timelines depend on the payment channel. Card refunds are processed within 3-15 business days, while bank transfer refunds are processed within 24-48 business hours.

Developer note: You can also make refunds using the Flutterwave API.