Onboarding Requirements

You can operate a registered business account (Sole proprietorship or Limited Liability Company) or a non-profit account on Flutterwave. The KYC requirements depend on the type of business created. Below are the types of businesses and their KYC requirements:

Business (Limited Entities)

• Certification of Incorporation of the company

• Memorandum and Articles of Association showing the directors' and shareholders' information

• Valid means of ID of the directors and shareholders holding 25% or more shares

• Corporate Settlement Bank Account Number 

• Business Website URL

• Business description /Account Purpose

• Operating Address and Proof of address not more than 3 months old: Utility Bill/Tenancy Agreement/Title deed

• Tax Certificate showing the Tax Identification Number

Business (Sole Proprietorship)

• Certification of Incorporation of the company

• Business Registration document showing the proprietor’s information

• Valid means of ID of the proprietor

• Corporate Settlement Bank Account Number 

• Business Website URL

• Business description /Account Purpose

• Operating Address and Proof of address not more than 3 months old: Utility Bill/Tenancy Agreement/Title deed

• Tax Certificate showing the Tax Identification Number

NGOs

• Certification of Incorporation 

• Constitution and document showing the trustees' information

• Valid means of ID for the trustees

• Corporate Settlement Bank Account Number

• Business Website URL

• Business description /Account Purpose

• Operating Address and Proof of address not more than 3 months old: Utility Bill/Tenancy Agreement/Title deed

• Tax Certificate showing the Tax Identification Number

When activating your Flutterwave account, ensure you submit accurate information or documents to prevent any delay in the activation of your account.

Payment Methods

You can accept payments from your customers via Card or Mobile Money payment methods. You can also make payouts to your bank account or your mobile money wallet from your Flutterwave account. 

Settlement Schedule 

Local settlements are processed within 1 business day, in line with our settlement schedule. Click here to know how to view your settlement due date.  

Payout Processing Time

Bank payouts are processed within 24 hours, while mobile money payouts are processed instantly. Please chat with us or send us an email at hi@flutterwavego.com if you have any issues with your transfer.

Refund Timeframe

Refunds for card transactions and mobile money transactions are processed within the following timelines: 

Card Refunds: Processed within 3 - 15 business days

Mobile Money Refunds: Processed within 1 - 3 days

Support

Log in to your dashboard to chat with us or email us at hi@flutterwavego.com. We’ll be happy to assist you.