Account number, phone number validation failed. Received invalid response from remote entity

This is usually a temporary error from the customer's bank. The customer should retry the transaction with a different payment method or contact their bank

An error occured

This is an error from the customer's bank. The customer should retry the transaction or contact their bank

Bank could not send SMS

The customer's bank could not send an SMS to validate the account. The customer should retry the transaction or contact their bank

Daily transaction limit exceeded

The transaction has exceeded the transaction limit on the customer's bank account. They can retry the transaction with a different payment method or contact their bank to increase their transaction limit.

Gateway timeout

The payment gateway timed out while processing the transaction. The customer should retry the transaction

Inactive merchant

The customer is trying to pay a merchant that is currently inactive on Flutterwave. The customer can reach out to support for more details

Incorrect date of birth

The customer's bank declined the transaction because they put in the wrong date of birth. The customer should confirm the right date of birth and retry the transaction

Insufficient funds / No sufficient funds

The customer doesn't have enough funds in their bank account. They should credit their account and try again

Invalid hash value

The customer should try a different payment method

No message

The payment processor timed out before completing the payment. The customer should retry the transaction

Oops! Duplicate transaction reference. Please check and try again

This happens when a customer is retrying a transaction in a new window/tab without closing the former transaction window/tab. The customer should close the former transaction window/tab and try again

Pending OTP validation

The customer's bank is trying to authenticate the OTP. The customer should retry the transaction

Pending redirect

This usually comes up when the authentication is still in progress. The customer needs to contact support for the final status.

Pending validation

This means the customer's bank is trying to authenticate the transaction. The customer should try the transaction again.

Please enter the OTP from your secure pass or hard token to validate your payment

or

Please enter the OTP sent to your mobile to link your account

The customer failed to input the correct OTP. The customer should retry the transaction and enter the OTP sent to their secure pass or hard token.

Press the white button on your GTB token and type the transaction code generated.

This is a pending message instructing the customer to access their GTBank token to authenticate their transaction.

Sorry payment already processed

This means that the payment has been processed successfully

Sorry payment not found

The original transaction was not found after multiple attempts to validate the transaction. The customer should retry the transaction.

Sorry that account number is invalid. Please check and try again

The customer has entered an account number that is incorrect or invalid. They should try again or use a different payment method.

Sorry transaction not found

The original transaction was not found after multiple attempts to validate the transaction. The customer should reach out to support and send an email to hi@flutterwavego.com

Sorry, that account is not permitted

The customer’s bank has declined the transaction as the account cannot be used for this type of transaction. The customer should try again with a different payment method.

Sorry, that OTP is invalid (FALSE). Please check and try again

The customer has entered an incorrect OTP. They should retry the transaction and enter the correct OTP sent to their mobile number

Sorry, that reference could not be found

This can be as a result of connectivity issues. The customer should retry the transaction

Sorry, unable to create a token for your account, please try again later.

The customer's bank failed to create a token to authenticate the transaction. The customer should try a different payment method

Sorry, we could not connect to your bank

There has been an error connecting to the banking connector to process the payment. This may occur due to an outage. The customer should retry the transaction after some time or use a different payment method

Sorry, we could not find that transaction

The transaction was not processed successfully. The customer should retry the transaction

Sorry, we could not retrieve that account

This happens when an invalid account is entered. The customer should check their account details before retrying the transaction.

Sorry, you have exceeded your allowed limit for a single transaction

The customer’s bank has declined the transaction as it will exceed the customer’s allowed transaction limit. The customer should retry the transaction the next day or contact their bank to extend their limits.

Sorry, you have exceeded your allowed limit for today

The customer’s bank has declined the transaction as it will exceed the customer’s allowed daily limit. The customer should retry the transaction the next day or contact their bank to extend their limits

Sorry, you need to add email to your request

The customer did not enter a valid email address on the merchant's platform. The customer should re-check the transaction details they entered

Sorry, you need to add firstname to your request

The customer did not enter their first name on the merchant's platform. The customer should re-check the transaction details they entered

Sorry, your payment failed. Please try again

The transaction failed as a result of downtime on our provider. The customer should retry the transaction later.

System Malfunction

The customer’s bank could not be contacted during the transaction. The customer should retry the transaction later or use a different payment method

Transaction failed

This error is usually directly from the customer's bank. The customer should retry the transaction

Transaction failed(Amount mismatch)

This happens when we are unable to confirm the amount paid by the customer. The customer should retry the transaction later.

Unknown error or an unexpected error occurred during processing

The customer should retry the transaction later.

User account is not active at the bank

This happens when the account number has been left dormant for a long time. The customer should use a different payment method or contact their bank.

User not registered / mandate does not exist

The customer is attempting the transaction with an unregistered/blocked account. The customer should use a different payment method or contact their bank.

User's mobile number is invalid

The customer didn't enter the correct mobile number. The customer should retry the transaction and enter a valid mobile number or use a different payment method

User's token has expired

or

Wrong or invalid token

The customer entered an expired or incorrect token. The customer should retry the transaction with a valid token.