If you have completed the onboarding process but your account is pending approval:

Double-check the information you submitted

• Ensure all the information provided during the onboarding process is accurate and up-to-date.

• Review your personal and business details, including required documents to ensure everything is correct.

Contact our customer support 

• If you're still experiencing issues, please contact our customer support team at hi@flutterwavego.com.

• Please provide your account details, such as email address or Merchant ID and explain the issue. Don't forget to attach any available error messages or relevant documents.

• The team will investigate the issue and guide you on the next steps.