Frequently Asked Questions (Dispute)
Updated 18 months ago
How can I Dispute a transaction?
To dispute a transaction,
login to your Tuition account
Select the transaction you want to dispute
Click on the 'Report Issue' button and provide the necessary information
Submit
How does the dispute process work?
The process begins when you submit a dispute for a payment.
We receive your complaint and provide a response via email
As soon as you submit your dispute, we will review and communicate with you via your registered email address within 48 hours. Please always check your email to ensure you do not miss out on our communications regarding your dispute.
Note: We will include your ticket ID in our email communications with you for the dispute logged. Please refer to this ID in your future communications with us regarding your inquiry/query across our support channels
We resolve and close your dispute
As soon as your dispute is resolved, we will close the ticket. Please ensure that you include this ticket ID if you have a need to reference this dispute in your future communications with us.
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