What is Fawry Pay?

Fawry Pay is a versatile payment solution that empowers businesses to collect cash payments effortlessly from their customers.

Now integrated with Flutterwave For Business, Fawry Pay allows merchants to conveniently accept cash payments in Egyptian Pounds (EGP). This solution leverages Fawry’s extensive network of agents, ensuring a seamless and reliable cash collection experience for both businesses and their customers.

Fawry Pay Collections Process

Fawry Pay allows merchants to accept cash payments from customers in Egypt through this seamless process:

1. The customer selects "Pay with Fawry" at checkout.

2. A payment reference code is generated and sent to the customer via sms, which is valid for 30 days.

3. The customer visits any Fawry outlet to make the payment using the reference code.

4. Once the payment is completed, Fawry sends a confirmation to Flutterwave.

5. Flutterwave processes the payment to the merchant's Flutterwave for Business account.

What country is eligible for Fawry Cash Collections?

Fawry Cash Collection is available to all Flutterwave merchants approved for collections in Egypt.

How do I request approval for the Fawry Pay payment method?

To receive payments from your customers using Fawry Pay Cash pick-up, send an email to hi@flutterwavego.com to request approval or contact your account manager. Your request will be reviewed, and a decision will be made within 48 hours. Once approved, you can start accepting payments via Fawry Cash.

Why was my request declined? 

Your request to enable Fawry Pay cash collections may be declined due to the following reasons: 

• Incomplete KYC documentation: Your request may be declined if you haven’t submitted all the necessary KYC documents needed to verify your Flutterwave account. Ensure that all your documents are submitted before requesting access to this payment method. Visit this link to see the documents required to complete onboarding on Flutterwave.

• Suspicious activity/transaction pattern: Flutterwave regularly reviews all accounts for suspicious activities or transaction patterns. If we detect such activity, your request for Fawry pay cash collection may be declined while we further review your account. 

• Non-compliance with regulations: Following all regulations and compliance standards helps us keep all transactions safe and secure. Failure to comply with regulations might result in your request being declined. Learn about our policy here to stay compliant.

What are the processing fees for Fawry transactions?

Here’s a breakdown of the transaction fee for Fawry Pay:

• The processing fee is 2.3% of the transaction amount, plus an

  additional flat fee of 1.5 EGP.

• A 14% VAT fee is applied to the total of the processing fee (percentage fee + flat fee).

Example Calculation: For a transaction amount of 1,000 EGP:

• Percentage Fee: 2.3% of 1,000 EGP = 23 EGP

• Additional flat fee = 1.5 EGP

  • Add 1.5 EGP = 23 + 1.5 = 24.5 EGP

• 14% VAT fee is charged from the Outlet, (14% of 24.5) = 3.43 EGP

• Total processing fee = 24.5 EGP + 3.43 EGP + = 27.93 EGP

What are the Transaction Limits for Fawry Payments?

The limits below apply to Fawry Pay cash collections:

• Minimum amount: 10 EGP

• Maximum amount: 100,000 EGP

Flutterwave Settlement Timeline?

Settlements for Fawry Pay transactions are processed within 5 business days to your preferred settlement destination. It is Important to note that settlements will only be initiated after the customer has completed the payment using the code at the Fawry Agent's location. Once Fawry confirms the payment, Flutterwave will process and settle the funds according to the settlement timeline.

How are refunds processed for Fawry Transactions?

Follow these steps to process a refund for a Fawry transaction:

• Navigate to ‘Transactions’ on your Flutterwave dashboard

• Select the transaction you wish to refund

• Click on ‘Refund customer’

• Enter the amount you wish to refund

• Click ‘Refund’ to complete the action. 

Once the refund is processed, you can download the refund proof and share it with your customer to confirm. Refunds for Fawry transactions are processed within 1 - 3 days.