We are Flutterwave Payments Technology Limited, a Kenyan company with offices at Mugumo Gardens, 90 James Gichuru Road, Lavington, Nairobi with company number PVT-AAACJE1.
For any access request, questions, or inquiries about how we use your Personal Information, please contact us at privacy@flutterwavego.com.
Flutterwave does not take your trusting us with your information for granted. The privacy of our Users is important to us, and we are committed to safeguarding it. Hence, this Privacy Policy explains your Personal Information which we collect, why we collect it, and what we do with it.
This Privacy Policy describes your privacy rights regarding how and when we collect, use, store, share and protect your information across our website, payment platforms (“Platforms”), APIs, Software Applications, (“Apps”), email notifications and tools regardless of how you use or access them.
This Privacy Policy is applicable to all of the Website, software applications (“Apps”) and/or payment platforms (“Platforms”) offered by Flutterwave Inc or its subsidiaries or affiliated companies collectively referred to as Flutterwave “services”.
Flutterwave is part of a group which is made up of a number of local operating entities in a number of markets across the globe. “Flutterwave”, “we” “us” or “our” in this privacy statement means the Flutterwave entity that is responsible for processing your personal information.
Account: means a Flutterwave for Business or Store Account.
Cookies: A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, web traffic, number of times you visit, browser type and version, device details, date and time of visits.
Flutterwave means Flutterwave Payments Technology Limited.
Personal Information: Any information that can be used to identify a living person including email address, company name, password, payment card, financial information such as bank account number, KRA pin, etc.), Government-issued Identity card, and/or taxpayer identification. It may also include anonymous information that is linked to you, for example, your internet protocol (IP), log-in information, address, location, device or transaction data.
Sites: means any platform including but not limited to mobile applications, websites and social media platforms.
User: means an individual who uses the Services or accesses the Sites and has agreed to use the end services of Flutterwave.
Special Categories of Personal Information means details about your race, ethnicity or social origin, religious or philosophical beliefs, property details, sex life, sexual orientation, marital status, family details and family members, political opinions, trade union membership, information about your health status and genetic and biometric data.
This Privacy Policy statement is to provide all persons and organizations whose personal data we hold with description of the types of Personal Information we collect, the purposes for which we collect that Personal Information, the other parties with whom we may share it and the measures we take to protect the security of the data.
Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
Flutterwave focuses on the following core principles
We may collect, use, process, store, or transfer personal information such as:
We may also collect, store, use and transfer non-personal information or anonymized data such as statistical or demographic data.
As a principle, we do not collect any Special Categories of Personal Information (Sensitive Personal Data). If we do collect Special Categories of Personal Information, we will ensure compliance with applicable law.
This Privacy Policy applies to Flutterwave services only. We do not exercise control over the sites displayed or linked from within our various services. These other sites may place their own cookies, plug-ins or other files on your computer, collect data or solicit personal information from you. Flutterwave does not control these third-party websites and we are not responsible for their privacy statements. Please consult such third parties’ privacy statements and set appropriate controls from your setting when using any third- party services.
The Personal Information we have about you is directly made available to us when you:
The lawful basis we rely on for processing your Personal Information are:
We may use your Personal Information we collect to:
The security of your Personal Information is important to Flutterwave. We are committed to protecting the information we collect. We maintain administrative, technical and physical controls designed to protect the Personal Information you provide, or we collect against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, copying, misuse or modification.
Other security measures include but not limited to, secure servers, firewall, data encryption and granting access only to employees in order to fulfil their job responsibilities.
Where you use a password for any of your Accounts, please ensure you do not share this with anyone, and the password is kept confidential at all times.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of your Personal Information is protected and maintained. Transmitting information online is not entirely secure and as such, we cannot guarantee that all information provided online is secure. However, we would take all reasonable steps to ensure that your Personal Information is secured and well protected.
We will only retain personal information on our servers for as long as is reasonably necessary as long as we are providing Services to you. Where you close your Account with us, your information is stored on our servers to the extent necessary in order to comply with law and regulatory obligations and for the purpose of fraud monitoring, detection and prevention. Where we retain your Personal Data, we do so in compliance with limitation periods under the applicable law.
We may disclose or share your Personal Information with third parties which include our affiliates, employees, officers, service providers, agents, suppliers, subcontractors as may be reasonably necessary for the purposes set out in this policy.
Flutterwave only shares personal information with External Third parties in the following limited circumstances:
We may process your Personal Information in order to contact you or send you marketing content and communication about our products, services or surveys. You may exercise your right to object to such contact from us or opt out from the marketing content (please see Section 12 below). Please note however that if you opt-out of marketing content, we may still send you messages relating to transactions and our Services related to our ongoing business relationship.
We may ask you for permission to send notifications to you. Our Services will still work if you do not grant us consent to send you notifications.
Based on your location and applicable laws, below are the rights you have as a user in relation to your personal data:
The basis of we processing your Personal Information is your consent. You also have the choice at any time to withdraw consent which you have provided.
You also have a choice to deactivate your Account at any time. You may contact us should you wish to de-activate your Account at any time via the Contact Us segment below or send us an email at privacy@flutterwavego.com.
If you wish to exercise any of the rights set above, please contact us using the contact information provided in the Contact Us segment below. Where we are unsure of your identity, we might ask you for proof of your identity for security reasons before dealing your request.
Flutterwave’s websites and applications are not directed at persons under the age of eighteen (18) and we do not collect any Personal Information knowingly or directly from minors who fall within this category.
Where you have any belief that Flutterwave has mistakenly or unknowingly collected information from a minor, please contact us using the information provided under the Contact Us section to enable us to investigate and restrict such data.
Where Personal Information is to be transferred to a country outside Kenya, Flutterwave shall put adequate measures in place to ensure the security of such Personal Information and to ensure same is done securely and in accordance with the Data Protection Act (DPA).
Flutterwave has appointed a Data Protection Officer (DPO) responsible for overseeing the Company's data protection strategy and its implementation to ensure compliance with the DPA requirements. The DPO is knowledgeable on data privacy and protection principles and is familiar with the provisions of the DPA.
Flutterwave ensures that employees who collect, access and process Personal Information receive adequate data privacy and protection training in order to develop the necessary knowledge, skills and competence required to effectively manage the compliance framework under this Policy and the Data Protection Act (DPA) with regard to the protection of Personal Information. On an annual basis, Flutterwave develops a capacity building plan for its employees on data privacy and protection in line with the DPA.
If you have any complaints regarding this Privacy Policy, please contact us at privacy@flutterwavego.com. We will investigate and work on resolutions for complaints and disputes regarding use and disclosure of personal information within ninety (90) days in accordance with this Privacy Policy and in accordance with the Data Protection Act.
From time to time, we may change, amend, or review this Privacy Policy from time to time to reflect new services or changes in our Privacy Policy and place any updates on this page. All changes made will be posted on this page and where changes will materially affect you, we will notify you of this change by placing a notice online or via email. If you keep using our Services, you consent to all amendments of this Privacy Policy.
All access requests, questions, comments, complaints and other requests regarding the privacy policy should be sent to privacy@flutterwavego.com.
We may request additional details from you regarding your complaints and keep records of your requests and resolution.